Touch ‘n Go service issue, KPDN set up a special team – Salahuddin

Touch ‘n Go service issue, KPDN set up a special team – Salahuddin

Govt to set up task force on TnG complaints

Grouses about service rising, especially during Chinese New Year, says minister

JOHOR BAHRU: The Ministry of Domestic Trade and Cost of Living (KPDN) will set up a special team to examine problems related to the new Touch ‘n Go (TNG) payment system which has been allegedly problematic lately.

Its minister, Datuk Seri Salahuddin Ayub, said that the special team to be led by the Secretary-General of his ministry was responsible for carrying out a detailed autopsy on the issue, to be resolved in the near future.

At the initial stage, he also ordered the special unit to evaluate every public complaint received, thus identifying the cause of the problem.

He said, any proposal for the implementation of actions will also be examined to ensure that the burden experienced by highway users can be reduced as soon as possible.

“The ministry will ensure that these emerging issues such as the Touch ‘n Go prepaid card service at all tolls will involve millions of people using it every festival.

“Today we are dealing with the issue of increased road usage as a result of the Chinese New Year celebration. After this, it is certain that we are also ready to celebrate the month of fasting and Eid al-Fitr as well,” he said.

He said this at a press conference held in Johor Bahru, on Saturday.

Meanwhile, he added, the toll payment monopoly company TNG has been ordered to submit a report on the service to his ministry periodically.

He explained that reports need to be sent to the ministry, case by case on a daily basis, while action will be taken if it fails to do so.

According to Salahuddin, the complaints received mostly involve card rebates and cards that fail to be activated.

In addition, it also received a high number of complaints during the week of the Chinese New Year celebration.

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