TnG company’s initiative to address the issue of insufficient service – KPDN
KUALA LUMPUR: The initiative implemented by Touch ‘n Go (TnG) in resolving several issues related to TnG services that were raised earlier, is still not sufficient, according to the Ministry of Domestic Trade and Cost of Living (KPDN).
Therefore, a clear action plan, especially more detailed improvement measures regarding the issue of TnG services will be a priority at the upcoming KPDN special task force engagement session.
According to the ministry, there have been some immediate improvements made by the TnG company within a week previously given, such as adding up to 3.5 million cards this year compared to 2.68 million cards in 2022 following the card shortage issue.
“In addition, the TnG company sends card expiry notifications to TnG users through the e-wallet application including a notification email sent one month before the card expires.
“For the issue of return and refund of the card balance, the TnG will examine and implement the refund process immediately to the user after the concession company conducts investigation, verification and approval as well as advocacy related to the function of the TnG visa card,” according to the ministry’s statement, on Thursday.
According to the statement, TnG also sent notices to e-commerce platforms to take down advertisements selling unregistered TnG products, as well as notices to oil company operators, retailers and authorized distributors to sell TnG cards at a set price and limit one card per customer.
Last month, KPDN established a special team to examine problems related to TNG’s new payment system.
