MCMC was ordered to resolve the telecommunication service quality issue by June

MCMC was ordered to resolve the telecommunication service quality issue by June

KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) has been instructed to examine and resolve issues related to the quality and service quality of telecommunications companies before this June, said Communications and Digital Minister Fahmi Fadzil.

He said this is because the matter is always raised and becomes a complaint of the public considering that it is difficult to get internet access in a certain area or place.

“There is a coverage issue in the building because some equipment needs to be installed in the building (to get the network) but when outside, users can access but inside the building the coverage is not good… therefore, there needs to be cooperation among telecommunication companies through MCMC, What areas should be prioritized?

“Problems (network) on the highway are often raised by the public, even in some stadiums when watching football, complaints are received that there is no coverage,” he told reporters after attending the Lembah Pantai Parliament’s Chinese New Year Open House here. today.

Fahmi said this when asked to comment on the Ministry of Communications and Digital (KKD)’s hopes for the 2023 Budget that will be presented on 24 February and according to him the issue of the telecommunications company’s service quality is one of the issues that needs to be resolved in bulk for the benefit of consumers.


“When the (telephone) bill is paid late (by the user) it will be cut but when the quality of the service is not up to our wishes or a level that we can accept but there will be no effect (on the telecommunications company),” he said.

In addition, he said KKD also focused on solving internet network problems, especially in areas with a population of three percent, which involves rural areas and Orang Asli villages.

“This is an area that in terms of fiber network for most telecommunication companies the cost is high and KKD is looking into several ways including the use of satellite internet system and some other technologies to solve it.

“This is very important because for me this three percent (populated area) which includes 3,000 areas with a total population from 50 to more than 100 people is involved in the digital economy,” he said.

Regarding the increase in vegetable prices, Fahmi, who is also the government spokesperson, said Agriculture and Food Security Minister Datuk Seri Mohamad Sabu intends to create a public data system to deal with the issue.

“(This system) includes what stock is available, how many forms of crops are in the farm and what is in the market. This will help in terms of long-term planning and I believe that in the near future, the minister will look into this issue to resolve in the best way,” he said.

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